Refund policy
Refund Policy
Last updated: [06-15-25]
At LoneStar3DExpo, we strive to ensure your satisfaction with every purchase. Please review our refund policy carefully before making a purchase.
📦 Event Tickets
All ticket sales are final.
We do not offer refunds or exchanges for event tickets unless the event is canceled or rescheduled. If the event is canceled, we will notify all ticket holders and offer a full refund or transfer to a future event.
🛍️ Booth & Vendor Spaces
Refunds for exhibitor booths or vendor spaces are available within 14 days of purchase, provided the event is more than 60 days away.
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After 14 days, booth reservations are non-refundable.
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Booth transfers to another party must be approved in writing by the LoneStar3DExpo team.
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No refunds are issued within 60 days of the event date.
🎁 Merchandise
If your merchandise (shirts, stickers, etc.) arrives damaged or defective, please contact us within 7 days of delivery at Richard@lonestar3dexpo.com with your order number and photos. We will either replace the item or issue a refund.
To be eligible for a return or exchange:
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The item must be unused and in the same condition you received it.
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You may be asked to return the item at your own cost unless otherwise agreed.
⏱️ Late or Missing Refunds
If you haven’t received a refund yet:
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Check your bank account again.
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Contact your credit card company — it may take some time before your refund is officially posted.
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Contact your bank. Processing time can vary.
If you’ve done all of this and still have not received your refund, please contact us at info@lonestar3dexpo.com.
📬 Contact
For all refund or exchange inquiries, email us at:
Richard@lonestar3dexpo.com
Please include your order number, full name, and a description of the issue.